Have you ever received a telephone call from an unknown number? Of course, this is typical, and in most cases, we don’t answer the call. But what if you receive a telephone call from perhaps a legitimate number and person only to discover that the caller ID information is inaccurate. This type of inaccuracy of information is provided by what is termed as “spoofing.” When I think of the recent fake news reporting, I also think of letters in the mail pretending to be legitimate businesses and telephone spoofing. It is so out of control that this is perhaps one key reason that texting has outpaced the traditional phone call.
Spoofing has been going on for over a decade, and it seems far from the problem going away. What makes spoofing a problem is that such technology makes the national Do Not Call Registry ineffective. If you receive a telephone call from a spoofing number but turns out to be a telemarketer from a call center in India then reporting that information only pings the number used; not the number actually being called from.
Who is to blame? The primary responsibility is software distributors that sell programs with the intention to defraud legitimacy. However, software publishers will always use the “for entertainment use only” caption to remove it from liabilities. This is nonsense, and federal or national law enforcement agencies should be ashamed to allow this to continue. The next blame assessment is the telephony providers themselves. These are the same companies that charge a fee to consumers for caller ID services, blocking services, and anonymous rejection plans. Even if you pay for the premium telephone feature, you are not getting what you paid for because spoofing overrides all those features. Phone providers seem only interested in profitability versus public safety or credibility. Businesses are just as much to blame because they lay claim that telephone information won’t be used for telemarketing purposes. Yeah, right.
Lastly, Congress is to blame. They are the very body of government that introduced the Do Not Call Registry but placed a caveat in the law that won’t allow political calls to be blocked. Therefore just before and after an election, the telemarketing calls flow because political groups do not discard the telephone listings correctly. Just think about the Democratic National Convention hacked records. How many phone numbers do you say were released back into the calling pattern to hinder further the effectiveness of the Do Not Call Registry? I am willing to bet a significant amount.
Data security and telephony information is in my opinion at a critical stage. Our smartphones and telephone services are an important infrastructure and a source of our daily requirements. Phone providers must do more to help not only businesses but consumers of the credibility of the services we buy. Federal agencies must do more to combat fraudulent spoofing and impersonation. Congress should do its part by removing its clause from existing law to help protect its constituents.